Symptom:

An error message is received when trying to login to Wordpress from WP Toolkit in Plesk "Error getting administrator credentials: An error has occurred when decoding JSON: Illegal Token"

 Approximately 10 Minute Process

Cause

This is caused by a plugin called Elementor Pro running on a site that is using PHP 8.1.X

Step-by-Step Guide

This usually occurs when your website is running PHP 8.1.X and should be upgraded to PHP 8.2.X to clear the error message.

Require additional assistance?

Our dedicated Australian support team is ready to help. Reach out to us via email at [email protected] or by submitting a support ticket through your Zeniar Portal.

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